How to Remove ESET Removal Tool

If you're experiencing trouble uninstalling the ESET removal tool, there are a few troubleshooting steps you can take. One common issue that arises is that the uninstall command may not be applied for up to 24 hours if it's set to run daily.

To resolve this issue, try adjusting the policy polling interval in your Basic Configurations settings to 15 minutes and then reapply the uninstall agent command. Additionally, consider reducing the User Account Control (UAC) on the affected endpoints as UAC can sometimes interfere with the acceptance of the agent command.

It's worth noting that if you're using version 9.0.27.64 or higher of the ESET removal tool, it will reliably take the uninstall command. However, there may be a delay in applying the command and/or it may depend on the policy polling cycle assigned.

If you're still having trouble removing the agent, another option is to use a remote screen sharing tool that allows safemode. This can be especially helpful if the uninstall command isn't being accepted by the endpoint.

Finally, it's worth mentioning that the console deactivate and uninstall methods are reliable options for removing the agent, provided the issue fixed in a recent update has been addressed. These methods do require the endpoint to be unlocked or in safemode, however.

I hope this helps! If you're still experiencing issues with your ESET removal tool, please don't hesitate to reach out to our support team for further assistance.

Eset removal tool